PTA Grievance Processes

Western Technical College Physical Therapist Assistant Grievance Process

For comments, complaints, suggestions or constructive criticisms from a WTC student, prospective student, employee or clinician associated with WTC’s PTA program, they should be brought to the attention of the class instructor. If that fails to resolve the problem, or is not associated with an instructor, then the grievance should be taken to the PTA Program Director. If still unresolved, then the person should bring the grievance to the attention of the School Director. Should the grievance still remain unresolved, the complaint should then be taken to the President of Western Technical College. It is permissible for the student to take the grievance directly to a higher authority without first bringing it to the attention to his/her immediate authority. A student can file a grievance without fear of retaliation. These grievance/due process policies are found in the WTC catalog, WTC Student Handbook, WTC PTA Addendum to the Student Handbook and the WTC PTA Clinical Manual.

For comments, complaints, suggestions or constructive criticisms regarding the WTC PTA program, from those that are not affiliated with WTC the following method of conveying your message may be used.

  1. This process is used only by those who fall outside of the grievance/due process policy of WTC.
  2. Comments must be provided in writing and signed by the author. Anonymous submissions will not be acknowledged.
  3. Comments must be submitted and directed as follows:

Attn: PTA Program Director
         Western Technical College
         9451 Diana Drive
         El Paso, TX, 79924

4.) The Program Director will respond within 10 business days of receipt to resolve and/or discuss the issue. If satisfactory resolution is not reached, appeal may be made to the School Director of WTCs - Diana Campus. The decision of the Campus Director will be final and not subject to appeal.

5.) Complaints regarding the PTA Program Director may be directly addressed to the School Director in the same manner described above in step three of this process.

6.) Records of all correspondence will be confidential and maintained by the PTA Program director (except in the case of a complaint about the PTA program director which will be maintained by the School Director). These records will be kept for a period of five years and are not open to the public.

If, through use of these channels, a satisfactory response to the grievance does not occur, then the student may refer the complaint directly to the Accrediting Commission’s attention. Their information is listed below:

Schools accredited by the Accrediting Commission of Career Schools and Colleges of Technology must have a procedure and operations plan for handling student complaints. If a student does not feel that the school has adequately addressed a complaint or concern, the student may consider contacting the Accrediting Commission. All complaints considered by the Commission must be in written form, with permission from the complainant(s) for the Commission to forward a copy of the complaint to the school for a response. The complainant(s) will be kept informed as to the status of the complaint as well as the final resolution by the Commission. Please direct all inquires to:

Accrediting Commission of Career Schools & Colleges of Technology
2101 Wilson Boulevard, Suite 302
Arlington, VA 22201

A copy of the Commission’s Complaint Form is available at the school and may be obtained by contacting the School Director.

All complaints involving the PTA program should be submitted in writing to the PTA Program Director. Complaint forms are located at WTC’s Branch Campus located at 9451 Diana Drive, El Paso, TX, 79924. Complaints by students, WTC employees, clinical affiliation sites, employers of graduates, public or any other entities are not open to the public. The forms address the complaint, resolution and follow-up. Complaints will be handled in a timely manner and as appropriate.

If you do not feel that your complaint has been dealt with appropriately or feel that further actions should be taken, you may also submit a complaint in writing to the Commission on Accreditation in Physical Therapy Education (CAPTE) of the American Physical Therapy Association. You may find their information to do so here:

Western Technical College Massage Therapy Grievance Process (Diana Campus Only)


An individual who wishes to file a complaint against a massage therapist, a massage therapy school, a massage therapy instructor, or a massage therapy establishment may write to:

           Complaint Management and Investigative Section

           P.O. Box 141369

           Austin, Texas 78714-1369

Or call 1-800-942-5540 to request the appropriate form or obtain more information. This number is for complaints only.


TWC Student Complaint Policy

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