TWC Complaint Policy

Dear Students:

This school has a Certificate of Approval from the Texas Workforce Commission (TWC)

The TWC-assigned school number is: S0117 (Diana) and S0118 (Plaza)

The school’s programs are approved by the following entities: TWC, Career Colleges & Schools of Texas, Texas Higher Education Coordinating Board, and the Accrediting Commission of Career Schools and Colleges. For school S0017 (Diana), the Texas Department of State Health Services approves Massage Therapy Program, and the Commission on Accreditation in Physical Therapy Education approves the Physical Therapist Assistant Program.

Students must address their concerns about this school or any of its educational programs by following the grievance process out lined in the school’s catalog. Schools are responsible for ensuring and documenting that all students have received a copy of the school’s grievance procedures and for describing these procedures in the school’s published catalog. If, as a student, you were not provided with this information, please inform school management.

Students dissatisfied with this school’s response to their complaint or who are not able to file a complaint with the school, can file a formal complaint with TWC, as well as with other relevant agencies or accreditors, if applicable.

Information on filing a complaint with TWC can be found on TWC’s Career Schools and Colleges Website at

Grivance Processes 

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